Shipping & Pre-Orders

All Orders Ship within 1 Business Day (Except PRE-ORDERS)  *Excludes Weekends & Holidays*

Please refer to the shipping time on the item for specific time. Preorders ship after release, in the approximate time listed on the item (typically 12 weeks but view item for details).Once a package is delivered, we are NOT responsible for the package being lost or stolen. Please be sure to have a safe mail location. We are responsible for all lost shipments, unless it has been delivered and at that point it is your, the buyers responsibility at all times. On a pre order, if you have moved prior to shipment of the item, you must email us with the order number and the new address you would like us to ship to.

NO RETURNS

Once your Order has Shipped, Tracking # Info will be Emailed.

If you order a pre order please be positive and willing to wait for item to release. You cannot request an order cancellation. There will always be a cancellation fee if you request to cancel the order except for only one scenario (outlined below). See below for details.

Pre Orders are in general guaranteed. There are ONLY a few exceptions in which a pre order would not be and we would have to issue store credit.

One, is if the release is completely cancelled with no foreseeable planned release of any kind. We are not subject to a brand pushing back a release date, so if cancellation requested will be subject to fee. A pre order must be 10 months or more past the date you placed the order and from that 10 months on have no foreseeable release date and on our end appear to be cancelled to be able to cancel the order without cancellation fee. Full STORE CREDIT can be sent for the order at that time. There is only one exception where a refund can be given instead of store credit. If you wish to no longer place any future orders on the site, we will issue a refund instead of the store credit option. But that is the only exception and that means you or anyone in your household will no longer be able to place any future orders.

A pre order is also not guaranteed is if say a brand completely changes the release method in which the item becomes unobtainable. for example Nike cancels all instore releases and releases online only. That would be subject to full refund and is out of our hands.

This may pertain to larger pre orders. The sizes we ship could change slightly. If changed they will be similar market value sizes. But know bulk pre orders could be shipped in slightly different quantity of each sizes. This is not common and we do our best to make this never happen.

All products are brand new and 100% authentic

*If a package is returned to us unclaimed due to non-receipt or incorrect address, there will be a 40% restocking fee or if you wish for it to be re-shipped once returned, you will be responsible for the shipping cost to reship your item. 

*All international shipments have the possibility of incurring customs charges from your country. We have no control over this and is 100% the responsibility of the buyer. Packages returned due to noncustoms payment will not be re-shipped and not refunded. 

*No returns are allowed. 

*International Buyers - Please note shipping costs do not include any clearance fees which include: destination country’s taxes, duties, and/or any brokerage fees. You may also be responsible for any additional fees at the time of delivery. If your package is not accepted (signed for) at the time of delivery (you must accept since there are no International refunds), international orders will not be refunded for shipping costs or the refused merchandise. Thank you for understanding. 

For any item/order questions please email at solehighmar@gmail.com